|
Teton Wireless
Support Center - Filter Set Up
What is the
XO(TM) Web Site Hosting Junk Mail Filter?
Because of the recent increase of spam, or Unsolicited Commercial Email and
other obnoxious Junk Mail, XO(TM) Web Site Hosting has implemented Junk Mail
Filtering that you can turn on for your email
account. This new function only works for current XO(TM) Web Site Hosting
Web Mail and POP3 Mail users. You can choose not to use the Junk Mail Filter
options by not enabling them or by disabling them if
you have already turned them on.
The XO(TM) Web
Site Hosting Junk Mail Filter analyzes an incoming email to see if it
contains content that tends to be indicative of Junk Mail. This method goes
beyond simple address and topic checking to analyze the actual content of
the email message based on various factors.
The Junk Mail
Filters will not destroy email contents, attachments or otherwise harm
messages. No human will review your messages -- it is all done with
software.
Once an email has
been identified as Junk Mail, the message can then be handled in various
ways including: Routing to a JunkMail Folder; marking the message as Junk
Mail for your email software to handle according to your email software
settings; and/or routing to a special email folder in your POP3 email
software.
You now have
available a simple and effective tool that allows you to automatically scan
for Junk Mail. You have control over how sensitive it is as well as
determining how the identified Junk Mail is handled. Please see the
additional FAQs for configuring the Junk Mail Filters.
What levels of
Junk Mail filtering are available?
There are two levels:
-
Premium
Customization Level - A substantial number of
filters, features and options that allow you to customize the Junk Mail
Filters and keep Junk Mail out of your Inbox. In addition to all the
Standard Customization Features, the Premium Customization Level includes:
Customized Auto-expunge and delivery rules; access to a personal Premium
Junk Mail Filter and Training interface customized to your email; 1000
Mail Handling Rules to use for Safe lists, Block Lists, Attachment
Filtering and Custom Delivery options. Additional tools allow Domain and
User Administrators to pre-configure the Junk Mail settings for users
within a domain. Use of Premium features may incur additional costs per
user depending on your specific type of account.
-
Standard
Customization Level - Offers valuable features
at no extra charge to help you manage your Inbox. Standard Junk
Mail Filter customization features include: Delivery options for both POP3
mail and Web Mail users; Junk Mail Folder with Sensitivity Tuner; 15 day
Junk Mail Folder Auto-expunge interval; and, 25 Safe List Mail Handling
Rules to help you filter out Junk Mail.
Note:
Turning off the Junk Mail filter but leaving Premium Customization enabled
will still incur any costs levied by using Premium Filtering. You must
turn off Premium Customization for the extra charges to cease.
Which level of
filtering is right for me?
The level depends on how you use email within your account. Premium Level
would be a good choice if you get a lot of Junk Mail, are on many mailing
lists or have special mail handling needs. Standard Level Junk Mail
Filtering is good for those with very basic email needs. Examples for a user
who would benefit from the Premium Customization Level include:
-
You're getting a
lot of Junk Mail after you enabled the Standard Level Filter
-
You want more
control over how email is filtered and would like to train the filter
based on email you actually receive.
-
You get large
quantities of legitimate email that tends to resemble Junk Mail.
-
You want to
block large numbers of addresses or domains from being delivered.
-
You wish to
filter email with attachments.
-
Your Junk Mail
Folder needs to be auto-expunged more frequently.
How do I turn
on Junk Mail Filtering?
If you are a Master Administrator or Domain Administrator you can configure
Junk Mail Settings for each user within your domain:
-
Log in to your
account via the ACCESS EMAIL link at
www.tetonwireless.com
-
Click the
Menu Map tab, then select
Users →
Manage →
Junk Mail Settings.
-
Change the
Status dropdown to On or Off for the desired userID.
-
Change the Junk
Mail Filtering Customization Level dropdown to Premium or leave it at the
default Standard level. This can be done individually in the Junk Mail
Filtering View or you can select the Default User Filtering
Settings at the bottom of the page and configure Junk Mail Settings
for all existing users within your domain. See
Default User Filtering Settings FAQ for more information.
Note:
User Administrators are only able to set users on a case-by-case basis,
not globally.
If you are a user:
-
Click the
Menu Map tab, then select
My Profile →
Email →
Email Options.
-
If your Premium
and Standard choices are grayed out, contact your account administrator
and ask them to follow the instructions above to enable your UserID to
gain access to the Premium features.
This
brings you to the Junk Mail Filtering window where you can set User Junk
Mail Filtering options. Please Note: Premium Level subscribers can
customize many Junk Mail Filtering options, please see the Premium Junk Mail
Filtering Features for more information.
-
Use Junk Mail
Filtering
-
Customization
Level
-
Filter
Sensitivity
Allows you to tune the sensitivity of the Standard Junk Mail Filter. Note:
Premium Level users that have not trained the Premium Filter or have
disabled the Premium Filter can use the Standard Filter Sensitivity
interface.
-
The Low
setting identifies less Junk Mail and allows more email to pass.
-
The Medium
setting is default and offers a good balance between too much filtering
and too little.
-
The High
setting identifies more Junk Mail and allows less email to pass the
filter.
-
Junk Mail
Delivery
-
Subject
Modification
-
Auto-Expunge
-
Mail Handling
Rules
When you have
finished making changes, be sure to click the Update E-mail Settings
button.
How do I turn
off the Junk Mail Filter?
See the above steps for turning on the Filter and
select Off from the Status dropdown.
Note:
Turning off the Junk Mail filter but leaving Premium Customization enabled
will still incur any costs levied by using Premium Filtering. You must turn
off Premium Customization for the extra charges to cease.
Who has control
over the Junk Mail filtering?
With the Standard level the Master Administrator, Domain Administrator, or
User Administrator, can change the settings for each user, but cannot change
all users globally, and each individual has control over the settings for
their own account.
Using the Premium
level the Master Administrator or Domain Administrator or User Administrator
can change the settings for each user individually or all users within a
domain using the Default User Filter Settings interface. Each user still has
control over the Junk Mail settings, Mail Handling Rules and Premium Filter
Training for their particular user account.
Can the Junk
Mail Filter settings be applied to all users in the account?
Yes. See setting the Default User Filtering Settings.
What is the
JunkMail Folder?
This is a feature available when using Web Mail and POP3 Mail. Any email
that is identified as Junk Mail can be sent automatically to a folder called
JunkMail. Depending on the Auto-Expunge setting, any email
that is 15 days old can be automatically deleted. It would be a good idea to
periodically review what type of mail is in the JunkMail Folder to make sure
the filter is accurately identifying the email as junk. If you would like to
use the JunkMail Folder with your POP3 email software
look at the FAQ.
Can I identify
more than one email at a time as junk?
Yes. Web Mail allows you to do this. When looking at a folder containing
multiple emails, click the left-most box for all those emails you determine
are junk. Then click the Junk button just under the menu bar.
This identify them
both as junk to the Junk Mail filter and permanently delete them. If the
custom filter is being used, this also identifies these messages to train
the filter. You will not have a chance to recover the emails once the
Junk button has been pressed.
How do I delete
all the contents of the JunkMail folder?
When viewing all your Web Mail folders (for example, when entering Web
Mail), check the box next to the JunkMail folder and click Empty at
the top of the screen. This permanently deletes all contents of the
JunkMail folder without chance for review.
Does the XO(TM)
Web Site Hosting Junk Mail Filter work with my third party POP3 mail
software such as Outlook and Outlook Express?
Yes.
-
Set the
Subject Line Modification to Yes. Here for details
If your email software can check header information you can set this to
No. See step #5.
-
Set the Delivery
option to Deliver to Inbox. Here for details
-
If you don't
want to send Junk Mail to your Inbox, you can set the Delivery Option to
Delivery to JunkMail Folder and you can configure your POP3 mail client to
log into this folder. To accomplish this you must configure your email
software to check the JunkMail Folder, the software should be set to log
in with userID@myrf.net|JunkMail . If your email software allows you to
set the connection polling time it is recommended that it be set to poll
at 3 minutes or less.
Note:
the standard userID and domain is followed with the pipe or vertical bar
(|) symbol followed with the name of the JunkMail Folder. This logs
directly into the JunkMail Folder and receives the mail that is stored
there.
-
When using the
prepend JunkMail and deliver to the inbox option, your third party
email software should be set up to filter out mail with a subject line
containing JunkMail. Make sure it is JunkMail. This
is case sensitive.
-
When
the XO(TM) Web Site Hosting Junk Mail Filter identifies an email as
Junk Mail, it adds X-JunkMail: Junk to the email header. This can
be used by your email software to identify and filter Junk Mail.
As an additional
filter feature, the Junk Mail Filter adds X-AllowList: Yes to the
email header when it filters an address contained in your Safe List.
Junk Mail
Delivery
This can be set to any existing folder
This is set in the
Junk Mail Filtering table next to Junk Mail Delivery by selecting the
desired folder from the dropdown.
Subject Line
Modification
This is set in the Junk Mail Filtering table next to Subject Modification
by checking the Prepend box and entering your desired text of from 1 to 64
characters.
Auto Expunge
time
This can be set from 1 to 90 days. If you get a lot of junk mail, you can
set the time interval to be shorter and save on disk space.
This is set in the
Junk Mail Filtering table next to Auto Expunge by checking the Delete
email older than _ days box and entering a time of from 1 to 90.
Mail Handling
Rules (safe list)
While there are three entries here, Safe List, Block List and Add Custom
Mail Rules, they are all combined under the 1000 item limit. For example, if
you have 500 entries in the Safe List and try to add 502 entries to the
Block List, you will exceed your limit.
Mail Handling
Rules - clicking the title displays a table of
your existing rules. An empty table means no rules have been defined.
-
Checking the
left check box and clicking Delete deletes a Mail Handling Rule.
-
Clicking the
first word of the Description, either Allow, Block or
Delete, lets you edit the Mail Handling Rule.
-
Safe List
- any individual email addresses or domains in this list is passed through
the Junk Mail Filter as legitimate email regardless of content. Entries
can be added one per line either manually by typing, by pasting in a text
file of addresses, or by using the Allow Custom Mail Rule option.
-
Block List
- any individual email addresses or domains in this list are identified as
Junk Mail regardless of content. Entries can be added one per line either
manually by typing, by pasting in a text file of addresses, or by using
the Block Custom Mail Rule Option.
Both Block
List and Safe List can use a wild-card (*) for subdomains. For example,
*.yourwebsiteaddress.com would identify julie.yourwebsiteaddress.com and
michelle.yourwebsiteaddress.com .
-
Add Custom
Mail Rule - displays the Add Custom Mail Rule
table.
Adding/Editing a
Custom Mail Rule:
-
First decide how
you want to identify the email by receive criteria:
-
From: sender's
email address
-
Subject:
subject line
-
To:
recipient's email address
Note:
You can make use of wildcards in the three above blocks. For example, if
you enter *free* in subject, any subject line that contains
free will be identified. If you enter free in the subject
line, then the subject would have to be free to be identified.
Likewise, *.biz in the from line would identify any emails
arriving from the top level domain (TLD) of biz - gee@whiz.biz and fiz@diz.biz
.
-
Attachment:
MIME Type dropdown. From the dropdown there is a choice of:
-
Image -
chip.jpg, monk.gif
-
Audio -
ellie.wav, fant.aif
-
Video -
square.mov, earl.avi
-
Executable -
ee.bin, gull.exe
-
ZIP -
piddy.zip
-
HTML -
pen.htm, gwen.html
-
Plain Text -
tisk.txt
You can also
enter the specific MIME type in the bottom box.
Here is a list of supported MIME types.
-
Then decide what
delivery criteria you want to apply to an identified message:
-
Click the
Save Rule button to save this rule to your Mail Handling Rules or
Reset Form to clear the form.
If there is a
conflict between Mail Handling Rules, what precedence do the various rules
follow?
In general, the order of precedence for Mail Handling Rules when delivering
email is Safe List, Block List, Custom Rule Allow, Custom Rule Block, and
finally Custom Rule Delete.
However, to see
the exact order, look at your
Mail Handling Rules list which can be reached by clicking the Menu
Map tab, then select
My Profile →
Email →
Email Options. then Mail Handling Rules.
Top
Can a blank
subject line be identified by the Mail Handling rules?
Yes. When you fill out a Mail Handling rule, enter "" (two double-quotes
with no space) in the subject line.
Top
Default User
Filtering Settings
The Master Administrator, Domain Administrator or User Administrator can set
Junk Mail filtering as a default for all new and/or existing users across
the account.
-
Click the
Menu Map tab, then select
Users →
Manage →
Junk Mail Settings.
-
You can set each
userID's Junk Mail setting from this screen by clicking their name.
-
You can change
all userID's settings by clicking Junk Mail Filtering Settings for ALL
users... at the bottom. On the following screen you can set the same
options to apply globally as you did when setting the
individual settings.
-
After you have
selected the proper settings you can decide whether you want those
settings to apply to all existing users within your domain. Please Note
that applying settings to existing users over-writes any pre-existing
settings they may already have
TROUBLESHOOTING
JUNK MAIL FILTERING
I'm getting
some legitimate email in my JunkMail Folder. How can I allow specific
addresses to be passed through the Junk Mail Filter?
-
If you're a
Standard Customization Level user try setting the
Filter Sensitivity to a lower setting. If this doesn't help or allows
too much Junk Mail to pass then continue with the options below.
-
Try using the
Premium Junk Mail Filter. The type of email you receive may be more
amenable to a filter specific to your account. See the FAQ's on the
Premium Customization Level for specifics.
-
If its one
particular sender or domain getting filtered as Junk Mail try using a
Safe List entry in your Mail Handling Rules
-
If you are a
user:
-
Enter the
exact email address or the domain you want to pass through the Junk Mail
Filter into the text box. Entering just the domain -
yourwebsiteaddress.com permits any email address coming from that
domain to pass. These can be entered individually, or a file of them
could be entered using the cut & paste function of your operating
system. There is a limit of 25 entries if you are a Standard
Customization Level subscriber. Attempting to enter more than 25 results
in an error message.
-
To remove an
entry from the list, delete that entry.
When you have
finished making changes, be sure to click the Update Safe List
button.
Is there any
way I can fine tune the Junk Mail Filter while reading my email in Web Mail?
Yes. As you read your email you can help the Junk Mail Filter make better
decisions about your email by:
-
If you are
reading email that hasn't been identified as junk mail and it is junk
mail, click the Mark as Junk Mail box. This sends a copy of the
email to our filtering system.
-
If you are
reading email that has been identified as Junk Mail and it isn't, click
the Mark as Not Junk Mail box. This removes the prepended JunkMail
and sends a copy of the message to our filtering system.
You also have
the option of moving this message to a different folder and, if you have
room in your Safe List, adding the from address or domain to
your Safe List. If your Safe List is at its limit, this option doesn't
show.
Why don't Junk
Mail Filters work for accounts with mail forwarding enabled?
Junk Mail Filters currently only apply to email that is delivered to a local
mail account such as a Web Mail Folder or POP3 Mail account. E-mail that is
forwarded as soon as it is received currently does not pass through the Junk
Mail Filters.
Why can't I
bounce email back to the sender?
Bouncing (returning the email back to a sender) has not been implemented
because doing this confirms to the sender that the email address used is a
working, legitimate address. Confirming the email address as legitimate to a
spammer only tends to increase the amount of attention that address
receives.
Will the XO(TM)
Web Site Hosting Junk Mail Filter work on email that I forward or
auto-respond to and DON'T save on the server?
No. Currently, messages that aren't saved on the server are not filtered.
How do I
suggest changes or request features in the Junk Mail Filter?
Please use the
Contact
Customer Care page and highlight that it is a Junk Mail Filter request.
Here are some
sites that contain information about Junk Mail. You can also make use of the
various search engines online to look for information about Junk Mail:
Top
How do Junk
Mailers and Spammers get my email address?
There are countless methods Junk Mailers use to collect email addresses.
Examples include automated programs called spiders or robots to search Web
pages collecting anything that looks like an email address. They also search
news groups and chat rooms for email addresses. There is also the brute
force method that tries sending email to every possible address from a@yourwebsiteaddress.com
to zzzzzzzzz@yourwebsiteaddress.com . Or they may simply buy a list of email
addresses from a vendor.
Top
How can I
lessen the amount of Junk Mail I get?
While there is no fool-proof method of protecting your email address from
Junk Mail, here are some suggestions that may make it less likely your
address shows up on Junk Mailers' lists:
-
Never put your
email address on your Web page. If you must do so, make it look less like
a legitimate email address. An easy way to this is to replace the @ symbol
with the word AT, e.g. bobATyourwebsiteaddress.com .
-
Use a
throw-away email address from a free email service when registering
for online services like news and surveys. When the Junk Mail gets to an
intolerable level, change the address.
-
Never use the
remove me from your list feature in a Junk Mail message unless you're
sure of the source. Some Junk Mailers use this feature as a means to
confirm the email address is in use by someone.
-
Don't respond to
Junk Mail offers; you're only fueling the fire. If it sounds too good to
be true, it probably is. Junk Mail often contains offers to cash in on
Nigerian millions or offers software at amazingly reduced prices. Both
offers tend to be bogus.
-
Use the Junk
Mail Filtering feature of XO(TM) Web Site Hosting and Web Mail to filter
email.
-
Use the various
filtering elements in your own POP3 email software program to filter
email.
Top
|
