Teton Wireless Support Center

Email Account Changes

In early November XO will be changing our authentication page to access the Gateway.

Whereas currently you enter your userID and password into a pop-up window from your browser, the new authentication page will accept your userID and password directly on the page itself. This improves security and performance and allows us to offer enhanced Gateway features in the future.

The new security changes to authentication will result in some changes to how your account behaves:

• If you have bookmarked any location within the Gateway, such as Web Mail, that bookmark will not work with our new authentication process. You will need to log into the Gateway first, then proceed to Web Mail.
• Please have Browser Cookies enabled.
• Login will be restricted to SSL only (see below for more information).
• You will be logged out of your account if it has been inactive for more than 1 hour. For initial launch it has been extended to 2 hours; but, will be changed in the weeks following launch. Web Mail users Please Note, this timeout applies to the compose mail screen. Please save a draft of your message or you could lose the content if you send after 1 hour.

The new login page will look like this (image compressed here for space considerations):

In early November XO will also be rolling out a new tabbed menu and navigation structure in the Gateway. The changes will make it easier to find information and services.

The existing drop down menus will be replaced by a new and easier to use tab menu structure with all menu options just one click away. Each user will be able to personalize their menus and put frequently used Tabs on top. As the image below demonstrates, we are only making changes to the menus; no applications or tool layouts will change as part of this.

The new navigation and menu structure includes:

• Clicking the Home icon will always bring you back to the main page.
• Tabs and Sub-Tabs that make navigation easy. Color changes make it easy to know what Tab is currently active. Sub-Tabs make it easy to jump from one task to the next.
• A Menu Map that puts every selection one click away. Simply hover over the Menu Map Tab to enlarge the map. The Menu Map has an intuitive search function that will search all menus and FAQs.
• Ability to customize the Tab structure as often as you like. All Tabs will always be available in the Menu Map.
• Ability to toggle the arrows to make Sub-Tabs visible until you close them.

If you have any questions, please don't hesitate to contact your local Teton Wireless or Montana Wireless office.