Why is Teton Wireless High Speed Internet the best choice?

Teton Wireless High Speed Internet utilizes private frequencies to transmit data to your home.    Unlike other ‘wireless Internet’ providers, we have approvalby the FCC to broadcast at higher power.  Since we are licensed, Teton Wireless Internet customers will not be subject to interference, which can drastically decrease speeds or interrupt service.

And since we're wireless, we can provide High Speed Internet in town AND in the country - we don't need copper phone lines or fiber cable to deliver the service!

How fast is the Teton Wireless Internet service?

Depending on your location, different  speed options are available:  256K, 384K, 500K, 1.5M and 3.0M service.  1.5M service is about 30 times faster than dial up.  This speed is the ‘download’ speed, which is how fast Web pages download to your computer.  Upload speeds are from 1/4 to 1/2 of download speeds.

How much does it cost?

Package start as low as $19.95 per month, and vary by state.  Check out our most up to date pricing Information.

Can I use Teton Wireless Internet at my business?

Teton Wireless Internet is great for home users, students, home offices, small offices and folks who want to telecommute.  It is a shared Internet service however, not a dedicated, business type of connection.   If you have a large office network,  VPN or dedicated circuit requirements, or need to host a Web site or other server, please call us to determine how we can assist you.

Are speeds guaranteed?

Each level of Internet Service has an ‘up to’ speed range (i.e., up to 384 Kbps, or up to 1.5 Mbps) and is delivered "Best Effort", that is, there is no minimum rate guarantee.  Due to the variability of customers' computer systems, the addition of third party hardware and software, and the very nature of the Internet, as well as other factors beyond the control of Teton Wireless,  there is no guarantee or warranty that the Internet Service will perform at the upper end of the rate range.   Throughput speeds associated with some or all features of the Service (e.g., certain file sharing programs, Usenet, email) may be limited, at Teton Wireless' sole discretion, and such limitations will have no effect on whether the minimum speed is met.  For more information, please review our Terms and Conditions.
 

Do I need a phone line?

No, the Teton Wireless Internet service is “always on” and runs across our privately licensed Wireless network, then out to the Internet via multiple fiber runs.  Because the connection from your computer to the Internet is over our Wireless network, you will not need a phone line.

Will Teton Wireless Internet work with an Apple Macintosh Computer?

Yes! Teton Wireless Internet works with most MAC OS versions.

I have a PC.  What operating system do I need?

Teton Wireless Internet works with Windows 98, ME, 2000, NT and XP.

What do I need to hook up my computer?

You will need at minimum, an Ethernet connection on your computer.   If you do not have an Ethernet card or connection currently, you can purchase one which is easy to install from Teton Wireless for about $15.   We will be able to provide an Ethernet card and install it, for $25 total. You can also purchase an Ethernet-to-USB adapter, if you have a USB port on your computer. 

Will Teton Wireless install my Ethernet card for me?

Yes, we have technicians trained to provide this service as well as networking support, computer repair and maintenance such as offsite backup and virus removal.

I have an old cable modem.  Can I use that? 

Possibly.  As of December 2003, Teton Wireless supports 4 models of modem: In all systems, we support  the VYYO Model 251 and  the VYYO Model 280, which are special  modems optimized for operation on wireless systems.  In Idaho only, we also support the Motorola Model SB5100 and SB5102 Surfboard Modems and the Motorola SB900 Gateway, which is an all-in-one Modem/Firewall/Wireless Router device. Other cable modems are not approved for operation on the Teton Wireless networks.

What happens if my modem breaks?

Each modem carries a one-year warranty and will be replaced at no charge  if there is any problem.  The most common problems with the modem can be solved by power cycling the modem itself.

Do you provide email addresses? 

As of July 1, 2007, Teton Wireless no longer provides email addresses to new accounts.  Our customers have told us that they already have an email address that they will continue to use with our service through their business, school, or other affiliation or that they will set up an email account using one of several solutions that are available on the Internet, such as Yahoo!, gmail or Hotmail.  If you already have an email account through Teton Wireless, we will continue to support that address for you.

Can I keep my current email account?

Most Web-based email services will work with Teton Wireless Internet, including AOL and Hotmail; however, some third party email services will not work for sending mail.

How many computers can I hook up?

You will need a router to hook up multiple computers to Teton Wireless Internet.  Up to 4 computers can run on the 1.5M service.  Teton Wireless will provide you 1 or more static IP addresses on our private network.  If you wish to hook up multiple computers, you may wish to purchase a router or a hub from Teton Wireless.  Our technicians are happy to configure this equipment for you. If you need to hook up more than 4 computers, please contact us to see how we can assist you.

Can Teton Wireless set up my home network for me?

Teton Wireless will set up your initial connection and 1 PC for every modem you purchase.  If you need to set up multiple computers using one modem, you can purchase a ‘plug and play’ Linksys router or Linksys Wireless Router/Firewall  from Teton Wireless as well.  We will install and configure the Linksys router and hook up 2 computers at the time of installation for no additional installation fee.  For 3 or more computers, or a special trip to install the Linksys router, there is an additional fee.

Can I host my Web site with Teton Wireless?

To keep our costs and your costs low, Teton Wireless is focusing on providing reliable, high speed services at this time and so we work with XO Communications to provide state-of-the-art Web site hosting and email services.  The Web site and email services reside on XO Communication's patented, reliable hosting platform.

Is the Teton Wireless Internet service secure?

There is an inherent level of security in that Teton Wireless utilizes private frequencies and varied modulation schemes for transmitting your Internet data.  Then, the Teton Wireless modems use encryption keys to encode the data being sent both ways over our private wireless network.  If you require end-to-end encryption or firewalls or other security, we can provide you with a Linksys Wireless Router and Firewall for an additional fee.  For other features, such as parental controls, you can easily install equipment yourself and add these features;  or consult a networking expert  for more information. 

What is the Acceptable Use Policy?

Please review our Terms and Conditions.

Ready for high speed Internet?    Order now online!

Do you have other questions? 

Call to order, 529-8895 in Idaho Falls, 733-0500 in Twin Falls and 542-3444 in Missoula.