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What Could Go Wrong?

 

From time to time you may experience a problem with your television picture that can be easily remedied.  Trying to fix it yourself will save you time and even save you money on television repair.  Please refer to this checklist before calling customer support.

 

No pictures on any channel/’blue screen’

·        Be sure the power supply is plugged into the wall outlet.

·        Be sure the outlets your TV and power supply are plugged into are ‘on’, if controlled by a switch.

·        Check to see that fittings are tight.

 

Snowy picture

·        Be sure power supply and TV are plugged.

·        If you are using a set-top box, tune TV to channel 3 or 4.

·        If you are using a VCR to change channels, turn VCR on and tune TV to channel 3 or 4.

·        Check to see if VCR is turned ‘off’.

 

Rolling picture

·        Adjust vertical/horizontal hold on your TV set.

 

No sound on any channel

·        Check the mute buttons on all your remote control devices.

·        Check the mute and volume buttons on your set-top box if applicable.

 

Can’t record on your VCR

·        Make sure your VCR is on Channel 3 if you are using a set-top box.

·        Refer to the hook-up diagrams in the “TWTV and Your VCR” section.

 

Channels above 13 won’t come on or are not coming in clearly.

·        Make sure your TV is set to receive cable signals by either pushing its Cable/TV button or by checking your TV’s on-screen settings for the antenna/Cable input.

 

For any problems, if you have a second TV set in your home, check to see if you have the same condition there.  If you do, please contact us.  If the second set displays a good quality picture, you may have a problem with the first TV or outlet.

 

Need more help?

Speak with our customer service representatives at 529-8895 in Idaho Falls/Pocatello;  733-0500 in Twin Falls/Burley or 542-3444 in Missoula/Hamilton.  Our customer service representatives are highly trained and committed to providing the best customer service, so don’t hesitate to call.

 

 

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