Teton Wireless Support Center - Modem Troubleshooting

Q:  My modem is "on" but I cannot get online.  What should I do?

A:  First, power cycle your modem and your computer or router.  In most cases this refreshes the system software needed by the modem and brings you back online.  If this does not correct the problem, check your IP address to be sure it has not been changed. If the IP address is correct,  call our office. 

Idaho Falls/Pocatello: 529-8895

Missoula/Hamilton: 542-3444

Twin Falls:  733-0500

Q:  What do the lights on the front of my 'black' Motorola modem mean?

A:  All lights will flash after you power cycle the modem. 

• The POWER light shows the modem is "ON" and should always be on.

• The RECEIVE and SEND lights will flash on and off to indicate data being sent to and from the Internet during normal operation.

• The PC ACTIVITY light shows that the modem is communicating with your computer or network and should be flashing during normal operation.

• The ONLINE light indicates that your modem is communicating with the Teton Wireless Network and should be lit during normal operations.

Q:  What do the lights on the front of my 'white' VYYO modem mean?

A:  All lights will flash after you power cycle the modem. 

• The POWER light shows the modem is "ON" and should always be on.

• The TEST light indicates software load version and testing, and may not be on or may be flashing during normal operation.

• The UPSTREAM and DOWNSTREAM lights will flash on and off to indicate data being sent to and from the Internet during normal operation.

• The LAN light shows that the modem is communicating with your computer or network and should be lit during normal operation.

• The SYNC light indicates that your modem is communicating with the Teton Wireless Network and should be lit during normal operations.

• The READY light shows that you are ready to access the Internet.

Q:  What do the lights on the front of my ''silver' VYYO modem mean?

A:  All lights will flash after you power cycle the modem. 

• The POWER light shows the modem is "ON" and should always be on.

• The RF and LAN lights will flash on and off to indicate data being sent to and from the Internet during normal operation.

• The LAN light shows that the modem is communicating with your computer or network and should be lit or flashing during normal operation.

• The STATUS light shows that you are ready to access the Internet.

Q:  What happens if I push the 'reset' button on my VYYO 280 model (silver) modem?

A:  You may need to contact our office to reprovision your modem onto our network.  You should not need to push the reset button unless directed by Teton Wireless personnel.